GIBC Digital
Digital Evolution

iOPEX

Intelligent Operational Excellence

iOPEX

In today’s market, businesses are constantly reviewing the power of data and customer insights to drive business decisions, increase brand loyalty and client lifetime value and eliminate inefficient manual reliant processes.

At GIBC Digital, we recognise that a sustainable transformation requires more than "a review of the process", it requires an understanding of the real problem at hand and ensuring the right data, people with the right skills, and is supported by an approach which will deliver a shift in culture, a change in how people work and transforming managers to leaders.

Our team has a broad range of experience and a passion for operational excellence. This allows us to be flexible and tailor our approach to the client’s needs and challenges:

What can our approach deliver?

  • Customer “Improved quality of experience for customers, clients and colleagues”
  • Cost “We will work together to identify and create capacity by eliminating waste and unlocking human potential”
  • Competency “Tap into the benefits of skills evolution by leveraging the right tools and techniques”
  • Culture “Continue to meet customer expectations by developing mind-sets, values, and behaviours that foster continuous innovation, and cut through the organisational layers”
  • Clarity “Reducing complexity, increasing quality and reducing risk with fewer controls”
  • Capabilities “Leverage the right technology to enable digital evolution”

At the heart of our approach is capability building. We work as one team and transfer our knowledge so that clients are self-sufficient and sustainable when we leave. We also offer a range of accredited training and coaching to help our clients develop as individuals as well as an organization.